Refund Policy
1. Eligibility for refund
To be eligible for a refund, customers must submit a refund request within 30 days of the original purchase date.
2. Valid reasons for refund
Valid reasons for a refund include technical issues that cannot be resolved by our support team, critical software defects that significantly impact functionality, and dissatisfaction with the product’s performance. We may request additional information to assess the validity of the refund request.
3. Refund request process
Customers can request a refund by contacting our customer support team at (info@digitalbrain.co.in) or by calling (6306926411) . Please provide the order number and a detailed explanation of the reason for the refund request.
4.Timeframe for refund processing
Once a valid refund request is received, we aim to process it within 5-7 business days. Please note that the actual refund timing may vary based on the payment method used.
5. Partial refunds or prorated refunds
For subscription-based plans, customers may be eligible for a pro-rated refund if they decide to cancel their subscription mid-term. The pro-rated refund will be calculated based on the unused portion of the subscription period.
6. Non-refundable items
Training services, consulting fees, and any customized solutions are non-refundable under any circumstances.
7. Refund method
Refunds will be done by the means of the original payment mode. If the original payment method is not available, alternative arrangements will be made.
8. Cancellation policy
Customers can cancel their subscription at any time by contacting our customer support team or through their account settings on our website. A refund for the remaining subscription period may be provided as per the pro-rated refund policy.
9. Exclusions
Refunds will not be issued for abuse of the software, failure to meet the minimum system requirements, or any issues caused by third-party software or hardware. Also if the software is activated then the refund will not be proceeded in that case.
10. Discretionary refunds
In exceptional cases, our company may offer discretionary refunds outside of the standard refund policy if we find it necessary to resolve a unique situation.
11. Changes to the refund policy
Our company reserves the right to modify or update the refund policy at any time. Customers will be notified of any changes through our website or via email.
12. Compliance with applicable laws
Our refund policy complies with all relevant consumer protection laws and regulations.